Get to know the person behind the code and the chords
I'm a dedicated Software Support Engineer with a deep love for problem-solving and customer success. My days are spent troubleshooting complex ERP/POS systems, writing SQL queries, and ensuring clients get the most out of their software. When the workday ends, I pick up my guitar and lose myself in music — from classic rock solos to acoustic fingerstyle melodies.
I believe technical expertise and artistic creativity go hand in hand. Both require patience, precision, and continuous learning.
Focused on software engineering, database management, and system architecture.
SQL Advanced, ERP Systems, ITIL Foundation, and various cloud platforms.
Get a comprehensive overview of my professional experience, skills, and achievements in PDF format.
Download CVMy professional journey in software support and engineering
Providing enterprise-level support for ERP and POS solutions, ensuring 99% client satisfaction.
Strings, stories, and the soundtrack of my life
What started as a casual interest turned into a lifelong passion. The guitar taught me discipline, creativity, and the beauty of imperfection — lessons that translate directly into my tech career.
I picked up my first guitar in 2024. It was a dusty acoustic from a local shop, and my fingers hurt for weeks. But something clicked during those late-night practice sessions. Today, I play both acoustic and electric, exploring genres from blues and classic rock to modern fingerstyle.
Music keeps me balanced. After a day of debugging SQL queries and resolving client tickets, there's nothing like losing yourself in a solo or nailing a complex chord progression.
Bought my first acoustic guitar and learned basic open chords.
Will be performing at a local open mic.
Upgrade to electric. Starting learning blues scales and improvisation.
Recording covers and originals, sharing on social media.
Albatross — The solo that made me want to play electric
Rohit Jung Thapa — Acoustic lead masterpiece
Anuprastha — Iconic Into along with Solo
Karma — Sweet lead vibe
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Thoughts on tech, SQL tricks, and music
From JOINs to window functions — essential SQL patterns for troubleshooting database issues in ERP systems.
Read MoreWhat happens after the sales team leaves? A ground-level view of ERP deployment from the support desk.
Read MoreCommon Point-of-Sale issues and how to resolve them without calling the developer at 2 AM.
Read MoreThe surprising parallels between coding and playing guitar — pattern recognition, muscle memory, and flow states.
Read MoreHow I built scripts to categorize, prioritize, and even resolve common support requests automatically.
Read MoreThe structured approach I use to improve guitar skills consistently, even with a full-time tech job.
Read MoreProjects, presentations, and resources I've built
A curated collection of optimized SQL queries for ERP reporting and data extraction.
Python scripts and batch files designed to streamline repetitive support engineering tasks.
Presentation materials used to train clients and internal teams on ERP system functionality.
Comprehensive guides and API documentation written for internal and client-facing use.
Let's talk tech, music, or collaboration
Whether you have a technical question, want to jam, or just want to say hi — I'm always open to conversation.